Customer Satisfaction 2

Customer Satisfaction

Customer Satisfaction

Customer Satisfaction

Customer Satisfaction 3

Customer Satisfaction

Knowing the opinions of actual customers offers great insight to companies and small. Whether gathered as part of a strategic tracking study, or a tactical exercise to investigate particular situations, the opinion of customers should be ignored at your peril.

Mystery Shopping research provides feedback on the actual customer experience, and what happens at each trigger point versus the expectations laid out. Customer Satisfaction research provides feedback on a customer’s perception of the experience, after the event. It will tell you whether that customer enjoyed the experience from a subjective viewpoint, and where the experience fell short in their opinion. By using mystery shopping and Customer Satisfaction in tandem, it’s possible to understand more clearly where perception and actual performance differs and address those gaps to help better serve your customers.

At React, we’re experts in Customer Satisfaction (C-sat) research, having conducted thousands of surveys for a wide range of clients. Our dedicated team can advise clients on the most appropriate and cost-effective methodologies to employ, and support with the analysis and interpretation of your survey results.

Case Studies

Whether paper-based or electronic, face-to-face, online, telephone or internet based, React can deliver. Get in touch to see how we can help.

GET IN TOUCH

Your login details have been used by another user or machine. Login details can only be used once at any one time so you have therefore automatically been logged out. Please contact your sites administrator if you believe this other user or machine has unauthorised access.