News and Media

Keep up to date with React

News and Media 2

Keep up to date with React

Man vs Machine: Customer Experience 2017

In ever tougher market conditions, how can you be sure you can deliver a great service to customers, to keep them coming back more... Read More
Man vs Machine: Customer Experience 2017
General News 15th Nov 2016

Jill Spencer - MSPA Europe conference 24-26 May 2016

"The Economy of Credibility – The link between Trust and Profit" -During this session, Jill will examine the importance of... Read More
Jill Spencer - MSPA Europe conference 24-26 May 2016...
General News 18th May 2016

The value of Mystery Shopping in the Big Data age

As technology continues to develop at a rapid pace, an ever-growing number of customer feedback opportunities are within reach of... Read More
The value of Mystery Shopping in the Big Data age
General News 25th Apr 2016

Mystery Shopping: Mind Games Part 1

Mystery shopping is unique. It’s the only technique in the CX toolbox that can objectively measure the end-to-end customer experience... Read More
Mystery Shopping: Mind Games Part 1
General News 25th Apr 2016

React joins the Elite...

The MSPA (Mystery Shoppers Providers Association) has awarded Elite Membership to React, a leading customer service research specialist... Read More
React joins the Elite...
General News 25th Apr 2016

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