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Our strength is our people, their passion,
their knowledge and their experience...

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Our strength is our people, their passion,
their knowledge and their experience...

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Our strength is our people, their passion,
their knowledge and their experience...

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Our strength is our people, their passion,
their knowledge and their experience...

Welcome to React

Connecting you with your customers

We are a market research consultancy, specialising in the measurement of customer experience. Based in the UK, and part of the Lodge Service International group of companies, we work with our clients to help them understand and measure what happens when their customers come into contact with their brand.

  • React’s service is very good; we’ve had lots of support in setting up the programme and the work has been completed quickly, sometimes at very short notice. React is responsive and helps to clarify what can be a complex operation at times, developing a detailed survey and reporting programme across so many outlets.

    Morrisons Supermarket
  • React helps us measure each cinema’s performance and identify areas for further improvement. It’s very useful in managing the business; we can focus on areas where we need to improve, whether it’s an issue of compliance, an operational process or a specific area of customer skills for cinema staff.

    Kelly Drew, Regional Manager of Cineworld Cinemas
  • React represents a very useful tool to help mitigate risks in the retail process that might otherwise go undiscovered. The audits ensure staff are conscious of how they come across to customers. We can also quickly target stores or specific retail processes for attention if we need too. As a result of the success of our retail operations, we’ve opened 16 new shops last year and grown the business by over 7 per cent annually.

    Patricia Cook, Retail Support Manager of the Children’s Society

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